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What Is Our Return Policy?
We want you to be as happy as possible with your purchase from our company, but we realize that in certain cases you may want or need to return an item. Our return policy is fair to both our customers as well as our company with a great balance that favors resolution of any issues.
15 Days following the reception of your package.
Most items returned within 15 days of receipt will receive a full credit for the merchandise returned.
Return Merchandise Authorization (RMA) required.
You can easily obtain an RMA number by emailing us at firstname.lastname@example.org or calling our office toll-free at 877-703-2767.
Once you receive the RMA securely package the product in a box with a copy of your original invoice and write the Return Authorization Number on the outside of the box.
The Return Authorization Number is only good for two weeks and must be received by the 14th day or the items will be mail back with no refund.
Products showing excess usage may be returned to the customer without a refund.
If Promotional Flat Rate shipping is used no matter the issue the customer will have to pay to have the item(s) shipped back.
All items returned without an RMA number are not eligible for a refund, exchange, or store credit.
Shipping charges are non-refundable.
KeepShooting return policy adjusted itself against the number of customers "borrowing" expensive items from us under the pretense of making a purchase only to return it when done: No returns accepted after 15 days.
Exceptions to the Return Policy?
No returns, refund or exchange are possible on the following items:
Books and Videos
Food & Water
Surplus clothing and equipment
Items from manufacturers have their own warranties. If you happen to encounter an issue with one their items, please contact them directly.
If you have any question regarding your order, please contact us.
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