Hassle-free and Efficient Returns
We want you to be as happy as possible with your purchase from our company, but we realize that in some instances, you may want or need to return an item. Our return policy is fair to both our customers and our company, with a great balance that favors resolution of any issues.
At our company, we believe in providing our customers with a seamless shopping experience. That's why we offer a convenient and easy-to-use 30-day return policy.
If you wish to initiate a return, you can do so by clicking the button below. From there, you will be prompted to follow the simple steps to complete the return process. There is no need to contact our customer support team or visit a physical location, making the entire process hassle-free and efficient.
Frequently Asked Questions
By utilizing our return process, you will receive an RMA number which is the only requirement to return an item from your order. To ensure a smooth and efficient return process, it is important to obtain an RMA (Return Merchandise Authorization) number before sending back any items from your order. An RMA number serves as the required documentation for returning an item, allowing our team to quickly process your return upon receipt. Any returns submitted without an RMA number may result in delays due to additional processing requirements. Therefore, we require an RMA number before returning any items from your order. This helps us to expedite the return process and provide you with timely resolution.
For insurance compliance, we are unable to accept any returns of ammunition, body armor, first aid gear, or firearms.
We do not offer any exchanges on military surplus or other used products. Our team inspects every item we sell, and if you are not happy with the item you've received you won't be happy with an exchange as the condition will be the same. We are happy to offer you a refund on these items within 30-days of purchase.
If you purchased a brand new item that is covered by a manufacturers warranty, you should initate a replacement request with the manufacturer as it will help them produce a better product. If you have any issues dealing with the manufacturer within our 30-day return window, just initate a return request with us and we'll make it right.